Double Check the following Prior to Commencement

The correct tiles and quantities have been delivered.​

• Ensure that all of the tiles which have been delivered are the correct type, and quantity.
• Errors can occur and it is easier to resolve problems before fixing commences.
• Tile suppliers generally may not recognise claims once tiles have been installed.

There are enough tiles to complete the job.​

•  The tile supplier may provide an estimate of the quantities you require, however the final responsibility rests with the purchaser via their contractor or tradesperson to confirm quantities which should always include allowances for wastage, cutting and spare tiles. If the laying pattern is complex or the tiles are difficult to cut, the percentage allowed for wastage should be increased.
• Under measurement may result in a situation where the same tile or batch is not available.
• If quantities are over-measured, the supplier may levy a handling charge to return excess products or they may simply refuse to accept returns.

The delivered materials are all the same Shade (batch) and Caliber.

In most instances, tile batches are assigned a shade number and calibre. In the event of a shortage, it will be necessary to order the same shade and calibre. The markings are generally printed on the box. It is good advice to keep the marked section from one empty box of each type for later reference.
 
Shade variation is an inherent feature associated with tile production. It is the tiler’s responsibility to check the markings on all boxes before installation proceeds. If shade numbers are not checked properly, two batches may be installed in the same area. There is always a possibility that neither of these batches would be available if required.
 
Consequently the cost of remedying this error could be substantial and time consuming.
 
All shade and calibre markings must be checked prior to commencement.
 
Tile suppliers will not accept claims after materials have been installed.
 
Keep copies of all invoices and if possible record shade and calibre numbers.

The Tiler is aware of the exact positioning of any feature, listelli, borders, patterns, trims or accessories.

Ensure that your fixer is conversant with your requirements in regard to the required laying pattern and the precise positioning of any borders or decorative feature tiles, trims or accessories.
 
He should also be aware of the required width of grout joints, movement joints and perimeter movement joints. The width of grout joints should also be agreed, in accordance with ISO or Australian Standards, or tile manufacturers’ written recommendations.

Ensure that defective tiles are not installed.

Instruct your tiler to look for possible defective products, which have small but visible defects. Unfortunately, it is possible that a small number of tiles may be affected. In most instances, these products can be used for cutting.
 
Defective tiles should not be installed under any circumstances.
 
Once the tile fixer commences the job he has accepted (on the client’s behalf) the quality of the product. The tile fixer should be instructed (in writing if necessary), to cease work if defective products are discovered and to immediately contact the client who should in turn immediately contact the supplier. Work should not proceed in that particular area until the problem is resolved.
 
In general terms, suppliers will not recognise claims once tiles have been installed.

During Installation

It is highly recommended that the site be visited regularly to check that –
 
▪ The tiles are being installed as instructed.
▪ Any defective tiles are not being installed.
▪ Discuss any issues that may have arisen and how they will be resolved.
 
Tip: To protect yourself against any misunderstanding it is advisable to take dated notes of all discussions and agreements that you have with your tiler. ​

Post Installation​

It is highly recommended that you meet your tiler on site at the commencement of the job to ensure the following. 
(if this is not possible then ensure your tiler undertakes these tasks on your behalf).

It is highly recommended that the tiling job is inspected and is acceptable in all aspects before making any final payments.

ALL OF THE TILES THAT HAVE BEEN DELIVERED ARE THE SAME AS WAS ORDERED​

Explanation: Not withstanding your tile suppliers best endeavors, errors in delivery can occasionally occur. It is must easier to attend to any errors before any fixing commences. Tile suppliers will generally not recognise any claims once tiles are installed.​

THERE ARE ENOUGH TILES ORDERED TO COMPLETE THE JOB

Explanation: Please make sure your measurements are accurate and allows for wastage. If the tile company estimated your quantities it is usually done as a service only and the final responsibility for the quantity ordered still rests with you. In this case your tiler should also measure and confirm what has been estimated is enough to compete the job. Over measurements will lead to an over supply of tiles which may not be returnable. Under measurements will lead to a shortage of tiles which may no longer be available or may be from a different manufacturing batch / shade.

It is critical that you make sure that you have enough tiles to complete the job and check before laying any tiles that additional sock in the same batch / shade and size is available should you require more tiles in the future.

Tip: It is suggested that a small quantity of tiles be kept for any future maintenance. ​

THE TILES DELIVERED ARE ALL THE SAME SHADE (BATCH) AND CALIBER

This is one of the main areas where problems can occur and the one that is the most rarely properly checked before installation. 
Explanation. Not withstanding your tile suppliers best endeavors, occasionally different shades or calibers are delivered to one job. (please note that variations in shade and size are natural characteristics of kiln fired products).

It is the tiler's (your) responsibility to ensure that before any of the tiles are installed that the shade and caliber markings on all the tile boxes and wrappings are exactly the same. By not doing so exposes you to possible significant costs to rectify. There is also no guarantee that more tiles of the same batch will be available.

Tile suppliers will not recognise claims once tiles are installed unless there is a defect in the tiles. Please note that natural tile characteristics such as shade, batch, size variation and optical hazing on polished tiles are inherent characteristics of tiles and not considered tile defects. 

Tip: Keep copies of your invoices and if possible note the shade and caliber markings / numbers as this will assist in obtaining extras. 

Tip: Keeping an empty carton or wrapping that has these details can also assist. ​

YOUR TILER IS AWARE OF THE EXACT POSITIONING OF ANY FEATURE, LISTELLI, BORDERS, PATTERNS, TRIMS OR ACCESSORIES

Explanation: Not withstanding that you (or your tile supplier) may have supplied a diagram of the tiler to work from, it is highly recommended that before installation commences you clearly outline / agree on the following points.

• any special / requested laying patterns.
• the grout joint size for each different tile being installed.
• the exact positioning of any feature, listelli, borders, patterns, trims or accessories.

ENSURE THAT ANY DEFECTIVE TILES ARE NOT INSTALLED

Always inspect tiles before installation.

Being a kiln fired product, although not desirable, a small number of tiles with some visual defects may be supplied in first grade products.
These are generally used for cutting / wastage after the defect has been isolated.

Under no circumstances should tiles with any defects be installed.

Once the tiler commences a job he has accepted (on your behalf) that the tiles are suitable to install.

Instruct your tiler to stop work immediately they determine anything that is not as it should be. They should contact you to remedy the issue.

If the issue is product related immediately contact your supplier before proceeding any further. Under no circumstances should the work continue until the issue is resolved. Tile suppliers will generally not recognise claims once tiles have been installed.

FREQUENTLY ASKED QUESTIONS

Do I need to make an appointment to complete a tile selection?
Once you have decided to make a tile selection we recommend to come into our tile showroom on the Gold Coast and as one of our sales consultants to show you the range of tiles on offer that suit your budget and design aspirations.

If you are completing a tile job through a builder, once you have been advised by your builder that you need to make a tile section then you should contact us for an appointment. You builder should advise whether you need to make an appointment or not though.
We recommend that you visit Nerang Tiles at least once before making or attending your appointment to get a feel for what is available in the industry and to fuel some inspiration on design and colour.

What should I bring to a tile selection appointment or when visiting Nerang Tiles to select tiles.
You should bring your plans for the area you are wanting to tile or a rough sketch or the sizes of the floor or wall areas to be tiled. It also helps to bring any colours you have selected for your walls, vanities, kitchen cupboards, bench tops and paint colours.
This will allow the professionals at Nerang Tiles to assist you in blending, matching, contrasting or working within the theme of your home or area to be tiled with the range of tiles available in Australia.

How long are selection appointments?
This is usually a case by case answer and depends on the size of your home, how many different tiles you want to create the design you have in mind and on your tastes. If you visit the Nerang Tiles showroom at least once prior to an appointment then we would expect a selection to take around 1 hour. If you are not able to visit the showroom prior to your appointment, then this time may or may not be sufficient, depending on your tiling requirements and the size of your home.

Can I change my selection?
Before you accept your quote you can make any changes to your original selection. When you have accepted your quote and it has been made into an invoice then changes can be made subject to the discretion of Nerang Tiles. Generally any changes can be made before payment/deposit is received as tiles will normally only be ordered after payment/deposit is received by Nerang Tiles. Unfortunately no changes made after tiles have been ordered with relevant suppliers. Please ensure you are happy with your selection before making a deposit or payment on your invoice.

When is your deposit for your tile order due?
A deposit is required before the tiles are ordered. You will need to pay a specified deposit (normally 50% of the total value of the invoice) before your tiles can be ordered from relevant suppliers. Please ensure you are happy with your tile selection before making a deposit as it is difficult to alter and return the tiles once an order has been processed.

When is final payment due?
Final payment for your tile order is due before collection or delivery. This means that Nerang Tiles must receive payment for the total value of your invoice before you can receive any tiles.

What does stock availability or discontinued tiles mean?
In some cases, due to unforeseen circumstances, tiles can become unavailable or be discontinued. These events are out of the control of Nerang Tiles and are decisions made by relevant suppliers and or factories and sometimes at short notice Nerang Tiles generally gets very little notice from suppliers in regards to the discontinuation of tiles. If tiles are unavailable we will do our very best to find you a similar alternative.

Bathroom tiling – Why should I tile to the ceiling?
Make sure you take measurements of all areas of your bathroom just in case you decide to do a different design or tile to the ceiling. It is also worthwhile to visit display homes and friend’s houses to look specifically at the tiling heights and the difference that it makes to the bathroom.

When tiling your bathroom it is important to remember that tiling to the ceiling makes maintenance and cleaning much easier, especially if you have children using the bathroom. Tiling to the ceiling removes the chance to wetting or staining painted walls by replacing them with easy to clean tiles.

Another great factor is the aesthetics of tiling to the ceiling. Not only can it make a small room appear larger, it will give the bathroom a sleek finish. It can also be an easy way of adding great value to your home without adding significant costs. This becomes particularly handy if you are looking to resell and add value to the home. We recommend that you speak to a Nerang Tiles team member to find out all the different options that may be available for your tile designs.  

Why do larger tiles sometimes incur higher labour charges by tilers?
You would think that because the tilers have fewer tiles to lie then their labour charge should be lower, however larger tiles tend to take longer to lie perfectly. The more standard and smaller the tiles are the easier and less time consuming they are to lay for many reasons.

A larger tile on the floor for example will commonly need sand and cement screed as well as a flexible adhesive in order to achieve the appropriate adhesion and flexibility for movement in the substrate and to avoid cracking the tile. It is also more difficult to obtain the required fall to the floor waste.

Large wall tiles require additional time to ensure the tiles are even, and additional adhesive is required to fix the tiles due to the weight.

Will my wall and floor grout joints all line up?
More often than not, even if all the tiles are exactly the same size, rectified or round edge, the wall and floor tile grout joints will not line up. There is never any guarantee that the grout joints will line up even if they are exactly the same size and from the same range due to many contributing factors. However remember that once the bathroom is complete there are many fitting, expansion joints and furnishing as well as decorative items that will distract the eye from joints that may not line up and from the ones that are noticeable.

Can I choose a coloured grout?
The standard grouts used for floors are commonly a sanded grout and walls will generally have a smooth or superfine white grout. Both of these types of grouts are suitable for all colours and applications that exist. When choosing your grout colour make sure you know what end result you wish to achieve. Do you want to highlight your tiles, frame them with different coloured grout or achieve a seamless look where you can hardly see the grout joints? The Nerang Tiles staff are always on and to help you select the right grout joint colour with their extensive experience.

What is wastage and why do I need to include this when tiling any area?
Nerang Tiles will always recommend that you order additional tiles to account for wastage when measuring your plans and all professional tilers will too. Depending on the type of tile and how/where it will be laid, you may need to allow up to 20% wastage as a worst case scenario.

Wastage does not mean that you are going to waste those tiles, they are used for the unlikely chance that the tiler may break a few tiles or a few maybe chipped, scratched during laying, construction traffic, while on site or in transport.

Wastage is important as hardly any tile size will fit perfectly in every space, so off cuts and breakages are always expected and will differ depending on the size of the tile and the format in wish you want them to be laid in.

How do you calculate the quantity of tiles I need to order?
Once the surfaces in question have been measured (length x breadth) we recommend that you increase the amount required by ten to fifteen percent to allow for waste from laying and future repairs.

Do ceramic and porcelain tiles require maintenance?
Only a minimum of effort is required to keep surfaces in good condition, due to the fact that glazed ceramic tiles are resistant to dirt and not micro-porous. If laid correctly and washed regularly with plain water, a quality floor will maintain over time the appearance and specifications of the product when new.

Can floor tiles also be used as wall tiles?
Yes, if the correct fixing materials are used.

What are ‘Tile Ratings’?
The Porcelain Enamel Institute (P.E.I.) has developed a rating scale that can guide a consumer through the process of choosing the right tile for the wear expectations of the proposed location.
PEI ratings and suggestions for usage are:

• CLASS 1 – Residential and commercial wall and bare foot traffic.
• CLASS 2 – Wall and residential bath floor, and soft soled traffic.
• CLASS 3 – All residential floors and light commercial floors.
• CLASS 4 – Medium commercial, light industrial and institutional, moderate soiling.
• CLASS 5 – Extra heavy traffic, abrasive dirt, chemically more resistant

​
Should I use marble or granite in my kitchen?
Granite is a more durable stone; therefore, it is advisable that it be used in the kitchen. Granite is also impervious to heat. You could place a hot pan on it to no ill effect.

Marble is far easier to scratch and is affected by acidic substances. These acidic substances will cause a chemical reaction which removes the polish. However, with proper precautions, such as sealing, marble may be used in the kitchen. Ancient Greeks used marble extensively in all areas of their homes.

Is it necessary to seal stone?
Marble and stone are minerals and, as such, are porous. In other words, they may absorb liquids, which can result in staining. After installation, marble and granite surfaces are sealed in order to clog the pores and prevent everyday spills from staining them. However, time may remove the seal, making it necessary to reapply. Granite is far more stain-resistant than marble.

What is the best way to clean marble and other stones?
Don't use anything you wouldn't consider safe to clean your hands with. For instance, you wouldn’t clean your hands with an abrasive powder and or cleanser. Never use any product which is acidic, such as glass-cleaner type products. Use cleaning products specifically designed for marble and granite.

How durable is Travertine?
Because it is a stone, it can be durable. However, like other stone, the surface needs to be sealed to provide some protection. Acidic foods and liquids, such as orange juice or vinegar, a common cleaner could damage the surface. Travertine can scratch, requiring repair or replacement of the tile.

How Do Tile Setters Spend Their Time?

• Measuring and marking surfaces to be installed
• Using tile cutters, grinders and wet saws to cut and shape tile
• Spreading first layer of concrete or mastic over surface
• Cutting wire mesh to required size and tacking to surface
• Applying a cement onto the mesh and levelling to the right thickness
• Applying another layer of mastic or other adhesive base on surface.
• Applying cement adhesive to the back of the tile and positioning tile
• Tapping with trowel handle to attach tile to adhesive base
• Filling in spaces between tiles with grout
• Applying a sealer

How many times do I need?
Tiles are usually sold by the square feet, so the area to be tiled needs to be carefully measured to establish how many square feet are involved. This can be done by your architect, builder or preferably your tile contractor. Note that there is always a degree of waste resulting from the cuts required to achieve your tile layout. The contingency allowance for wastage is best estimated by your tile contractor, but is typically between 15% on a straight lay and 15% on Diagonal lay, depending on the tiles being used and the complexity of the particular design and layout. Also, consider that it is always wise to keep several spare tiles just in case replacements are required at a later date.

What type of tile can be used around my fireplace?
Any tile can be used on the face of a fireplace. Putting the tile directly in the firebox is not recommended, but high-fired ceramic tile is often used directly on top of and surrounding the firebox.

Can I use high gloss tile on my kitchen countertops?
It is not recommended. Structurally it will work, but the high gloss will eventually show scratching.

If I drop something, is it going to crack the ceramic tile?
It depends. With proper installation, ceramic tile is very durable. If you drop a glass or dish, the glass or dish will most likely break, while the tile may chip or crack.

How can I drill a hole through ceramic tile?
Use a carbide tipped masonry bit or diamond drill bit. Regular twist drill bits can't cut through the fire-hardened glaze.

I'd like to install porcelain tile in my home, but won't it be cold?
Not necessarily. Porcelain tile is no different in temperature than anything else in the room except that it holds its temperature better because of its mass. Of course, cool is good in warm weather climates and it's easy to warm things up with an area rug or two.

What's your opinion about sealing grout? Should it be done?
Not necessarily. There are a lot of contractors who will tell you yes, and still others who will tell you no. The reason for sealer is to make cleaning and maintenance easier. There has been a trend in recent years to use light coloured grouts in the main floors of the home in order to match lighter coloured tiles, and a sealer is used to prevent "wear paths"-- darkening of the grout joints in areas of main traffic in the home. Unfortunately, in my experience, sealers will not prevent this. They'll only delay the inevitable. You're much better off to use either a medium or darker coloured grout. As for using sealer in the bathroom, sealer will help, but again, over time, grout will discolour somewhat, or "age", and cleaners will be, for the most part, just as effective, with or without sealer.
Nothing is going to help keep grout looking fresher then choosing a medium coloured grout that hides the inevitable dirt that will end up on a grouted floor. In showers and tubs areas, you usually have the opposite effect with lighter coloured soap scum and hard water.

What should I know about kitchen and bathroom floor installations?
When you're thinking of tiling your kitchen or bathroom floor, take into consideration the disruption in your daily life. Some preparation can be done well in advance of the tiling project. You will have to remove cabinets and doors if new sub flooring will be applied. For the kitchen floor project, set aside a long weekend so the kitchen can be back in operation as quickly as possible.ow long does it take?

Tiling the average Kitchen floor takes usually 3 to 4 days and involves the following:.
If you want to install kitchen floor tile where it will be covered by cabinet bases or other permanent fixtures.

Remove Cabinets If Needed
In some cases cabinets must be removed to take out the old flooring or to replace the sub floor.

Consider the Appliances
Free standing appliances, such as dishwashers, ranges and refrigerators should be removed from the kitchen to install tile underneath the appliance location.

Drawing Layouts
Good layouts start with accurate measurements and detailed scale drawings. Use these drawings to experiment with potential layouts until you're satisfied. Try to centre the tile in the room and keep the final tiles at opposite side equal in size.

Minimize the number of cuts required
Disguise areas in rooms that are not square. Laying out borders, diagonal sets, or running bonds in that stage are also important.

Is ceramic tile expensive?
The cost of ceramic tile when installed by a professional is typically higher than many other floor coverings. However, because of its durability, it is also considered to be the least expensive in the long term. Occasionally, a tile may be cracked or broken, but the entire floor will never have to be replaced, except in rare cases. Most other types of floors, such as carpet and vinyl flooring, will eventually need to be replaced. Tile runs the gauntlet. It will endure so much and increase the value of your home.

How long will tile last?
As long as you don't chip at the tile with any heavy or sharp objects, tile should last for the life of the home. Tile was found intact in the ancient ruins of Rome and various other places. After all, it's made of finely ground stone, and hardened in a kiln. Just basic maintenance and avoiding heavy drops should definitely keep your tile lasting and looking great for many years to come.

Should a sealer be used on ceramic tile?
A glazed tile is already stain proof, so there is no purpose to putting on a sealer. You may want to put a penetrating sealer on your unglazed tile or your grout joints. The penetrating sealer is an invisible, stain resistant shield that is absorbed into the surface.

Should something be done before installation of ceramic tile if there are cracks in the slab?
Whenever there are cracks in the slab other than a hair crack, spider webbing surface cracks, it has to be addressed before installing the tile or you will more than likely have cracks in the tile. There are several ways of doing this, but the best is a crack isolation membrane. The joint should be thoroughly cleaned and filled with a resilient filling agent ( before Installation )

Can ceramic tile be used outdoors?
Yes tile can be used outdoors; we recommend the tile must be frost proof and unglazed for floor use. Make sure the absorption rate is 0.5% or less.

Can I tile over sheetrock?
Yes you can tile over sheetrock so long as it's not a wet area (tub enclosure, shower area, etc.) yes, you can. Even stone tile will adhere well.

Can tile be installed in the bedroom?
Tile is becoming a more popular choice for bedrooms. Tile offers natural comfort and easy maintenance. In addition, tile provides a tasteful and stylish feel to any bedroom.

Should I use large or small tile?
Using large tiles in a small room will visually expand the room, making it look larger. However, dramatic tile patterns may make the room look even smaller.

What colour grout should I use?
Using a grout that is the same colour as the tile will create a blended effect, making the floor more uniform in appearance. For some, this may be the desired effect. However, using a contrasting colour grout will emphasize the grout joint. You don't want to go to extreme or your floor will end up looking too busy and you will tire of it quickly. The best bet for grout selection is to choose one the blends well with the tile.

Is tile or grout waterproof?
No. Even with a grout sealer, most sealers used these days are breathable, meaning the moisture can transmit through it, both in and out, so even sealer won't make it waterproof.

What is an isolation membrane? Should I use one?
An isolation membrane is one made for the specific purpose of isolating ceramic or stone tile from movement in the structure on which it is installed. It comes in a couple of different forms, trowel applied or sheet membrane. Either one is good, but the preference is usually for the sheet membranes, because of their greater tolerances for movement.

Are ceramic tiles cool?
It depends on the temperature in the room. Ceramic tiles can be cool underfoot if the room is cool. If it becomes a problem, particularly in the winter months, consider area rugs or even an under-floor heating system. Tile will acclimate to the room temperature.