The correct tiles and quantities have been delivered
Not withstanding your tile suppliers best endeavors, errors in delivery can occasionally occur. It is much easier to attend to any errors before any fixing commences. Tile suppliers will generally not recognise any claims once tiles are installed.
There are adequate tiles to complete the job
Please make sure your measurements are accurate and allows for wastage. If the tile company estimated your quantities it is usually done as a service only and the final responsibility for the quantity ordered still rests with you. In this case your tiler should also measure and confirm what has been estimated is enough to complete the job. Over measurements will lead to an over supply of tiles which may not be returnable. Under measurements will lead to a shortage of tiles which may no longer be available or may be from a different manufacturing batch / shade.
It is critical that you make sure that you have enough tiles to complete the job and check before laying any tiles that additional stock in the same batch / shade and size is available should you require more tiles in the future.
Tip: It is suggested that a small quantity of tiles be kept for any future maintenance.
Tiles delivered are of the same batch and caliber
Not withstanding your tile suppliers best endeavors, occasionally different shades or calibers are delivered to one job. Variations in shade and size are natural characteristics of kiln fired products.
It is the tiler's (your) responsibility to ensure that before any of the tiles are installed that the shade and caliber markings on all the tile boxes and wrappings are exactly the same. By not doing so exposes you to possible significant costs to rectify. There is also no guarantee that more tiles of the same batch will be available.
Tile suppliers will not recognise claims once tiles are installed. Please note that natural tile characteristics such as shade, batch, size variation and optical hazing on polished tiles are inherent characteristics of tiles and not considered tile defects.
Tip: Keep copies of your invoices and if possible note the shade and caliber markings / numbers as this will assist in obtaining extras.
Tip: Keeping an empty carton or wrapping that has these details can also assist.
Your tiler is aware of the tile layout pattern and any feature tiles
Not withstanding that you (or your tile supplier) may have supplied a diagram of the tiler to work from, it is highly recommended that before installation commences you clearly outline / agree on the following points:
any special / requested laying patterns.
the grout joint size for each different tile being installed.
the exact positioning of any feature, listelli, borders, patterns, trims or accessories.
Set aside and do not install defective tiles
Always inspect tiles before installation.
Being a kiln fired product, although not desirable, a small number of tiles with some visual defects may be supplied in first grade products.
These are generally used for cutting / wastage after the defect has been isolated.
Under no circumstances should tiles with any defects be installed.
Once the tiler commences a job, he has accepted (on your behalf) that the tiles are suitable to install.
Instruct your tiler to stop work immediately if they determine anything that is not as it should be. They should contact you to remedy the issue.
If the issue is product related, immediately contact your supplier before proceeding any further. Under no circumstances should the work continue until the issue is resolved. Tile suppliers will not recognise claims once tiles have been installed.
(07) 5596 1916
83 Lawrence Drive Nerang QLD 4211
Showroom Opening Hours
Monday - Thursday
8:00 AM - 5:00 PM
8:00 AM - 4:30 PM
8:30 AM - 12:00 PM
You'll be smiling, doing your tiling, when you shop at
Most awarded Queensland Tile Showroom
Voted Best Tile Showroom, Nerang Tiles hosts one of the largest Australian tile showrooms displaying thousands of floor tiles and wall tiles at discount prices at its Gold Coast Tile Showroom.
The Nerang Tiles Website is a gallery snapshot only. Displaying a sneak preview of the thousands of tiles on display at its Gold Coast Tile Showroom. Visit in store to see the full range and take advantage of the Nerang Tiles expert team.
Nerang Tiles is a one stop tile showroom, providing full and free colour and design consultation to assist builders, architects, retail and interior designers tile all areas from floors, walls, bathrooms, kitchens, pools, outdoor areas, offices to driveways.
Showcasing the latest in tile design and interior tile trends, including all classic and traditional tile designs, Nerang Tiles has it all. Some of the tiles available include tiles suitable as kitchen tiles, bathroom tiles, floor tiles, wall tiles, outdoor tiles, pool tiles, feature tiles and much more.
Tile Types available at Nerang Tiles: Bathroom Tiles, Kitchen Tiles, Pool Tiles, Outdoor Tiles, Wall Tiles, Floor Tiles, Feature Tiles, Timber Look Tiles, Marble Look Tiles, Stone Look Tiles, Concrete Look Tiles, Pattern Tiles, Mosaic Tiles, Stone Veneer Cladding, Cladding Tiles, Brick Look Tiles, Subway Tiles, Talavera Tiles, Capping Tiles, Listello Tiles, Pencil Tiles, Vinyl Tiles, Safety Tiles, Geometric Tiles, Tessellated Tiles, Mercatto Tiles, Terracotta Tiles, Anti Slip Tiles, Commercial Tiles, Textured Tiles, Sealed Tiles, Structured Tiles, Scored Tiles, Pressed Edge Tiles, Rectified Tiles, Vitrified Tiles, Step Tread Tiles, Coving Tiles, Bullnosed Tiles, Glazed Tiles, Bejmat Tiles, Zellige Tiles, Kit Kat Tiles, Finger Tiles, Unglazed Tiles, Floral Tiles, French Pattern Tiles, Terrazzo Look Tiles, Glow in the dark Tiles, Glass Tiles, Encaustic Tiles, Mosaic Tile Murals, Pool Mosaic Murals, Porcelain Paver Tiles and much more. You are sure to be smiling doing your tiling when you shop at Nerang Tiles.
Find more tile inspiration for your wall tiling or floor tiling through the Nerang Tiles' Pinterest Page, Instagram Page, Houzz Profile or Facebook Page. The Nerang Tiles Social Media pages are constantly updated with new tiles arriving in store and designed inspiration from tile factories and customers for our viewing pleasure.
*Photos are an indication of colour only. Actual goods may vary from images shown due to device display settings, product batch variations and fine detail, and may not be available. Please contact Nerang Tiles to check availability, request samples or view display items .
Information on this website is to be used as a guide only and should not be taken to constitute current professional advice or a formal recommendation and we exclude all representation and warranties in relation to the content of this website. All consumers should seek professional advice through their local Builder's Association for specific, current and individual application.