COLLECTION & ​DELIVERY
FROM NERANG TILES

Collecting tiles from Nerang Tiles

where to collect your order

​All goods are dispatched from the Nerang Tiles Showroom at 83 Lawrence Drive, Nerang QLD 4211. For directions please see here.  

Is your vehicle suitable to collect tiles?

​Your vehicle must be suitable to carry your order. 

Please take into account vehicle suitability & weight of the order, 50m2 of tiles can weigh as much as 1000kg (1 tonne), as a general rule for trailers and 1 tonne rated ute trays we recommend no more than 40m2, this allows for a margin of safety if you have additional items to collect or your vehicle is already partially loaded.

The size of the order pallet must also be taken into account, a standard pallet has a square width of 1.25m, if you are unsure of your vehicle suitability please contact your car retailer or check your vehicle manual for more information.

how to collect your order

​Present your Tax Invoice to the front desk inside the Nerang Tiles Showroom and staff will direct you to the correct loading area.

forklift loading your vehicle

• Forklift Load - Your vehicle must be a flat bed tray style ute or truck or be towing a suitable trailer. 
• If your vehicle or trailer is suitable warehouse staff will use a specially designed ‘lift off pallet’ and forklift. Our team is experienced in this operation however some risks still exist, please follow all instructions given by the warehouse staff. For your own safety you must keep at least 5m away from the forklift whilst it is in operation.
• Whilst all care is taken by the operator not to cause any damage to your vehicle/trailer sometimes this is unavoidable, this process will be explained to you and it is entirely at your own risk if you choose the ‘lift off pallet’ loading process, alternatively you are welcome to hand load the order yourself directly from the pallet to your vehicle.

Hand loading your vehicle

• You can choose to hand load your tiles to your vehicle. 
• Warehouse staff will direct you to a designated loading area for you to hand load your vehicle. 
• Please be careful when loading your tiles. Tiles can be heavy and unstable when unpacking. We recommend bringing an able person to assist you.  

Securing and Transporting Your Order

​It is 100% your responsibility to ensure your order is tied down securely & is legal and compliant to QLD Department of Transport & Main Roads.

The National Transport Commission has also published a Guide which provides guidelines to assist in complying with the load restraint requirements.

If you are driving a vehicle that is carrying a load, or towing a trailer that is carrying a load, you have to make sure that the load is restrained properly. Load restraint is not just about making sure the load does not come off —it is also about making sure that the load does not shift in a way that makes the vehicle unstable or unsafe.

Under the Queensland load restraint requirements, any load carried on or in your vehicle or trailer must:

• not be placed in a way that makes your vehicle unstable or unsafe
• be secured so it won’t move in any way that makes your vehicle unstable or unsafe
• be secured so it does not fall from your vehicle while driving—including driving consisting of emergency braking or turning suddenly
• not project from your vehicle in a way that is likely to injure a person, obstruct the path of other drivers or pedestrians, or damage another vehicle or anything else
• be restrained using an appropriate load restraint method.

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Remember that you are fully responsible and liable for the safe and secure packing, loading and transit of goods and to ensure that any goods for transit meet the Queensland Load Restraint Requirements. 

Important Note
Customers transporting tiles using their own vehicles are responsible for ensuring all goods are secure and safe for transit in accordance with the Queensland Load Restraint Requirements.

Please read the National Transport Commission’s Load Restraint Guide: Guidelines and performance standards for the safe carriage of loads on road vehicles, Second Edition available on the National Transport Commission’s Website to make sure you understand how to safely transport your goods.

Unsecured loads on heavy vehicles can pose significant danger to road users. The law requires all people involved in the operation of a heavy vehicle to ensure that it is loaded safely and securely.
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Tile Delivery

​Select this option if you would like Nerang Tiles to deliver your order to your site.

General Delivery Information

When you purchase your tiles you will be advised whether the tiles are in stock and ready for dispatch or if they have to be specially ordered. If the tiles are in stock and ready for dispatch then a staff member will assist in organising delivery at the time of purchase. 

If your tiles are not ready for dispatch you will receive a text message from Nerang Tiles when your order is packed and ready. When you receive this text message, please phone Nerang Tiles on (07) 55 961 916 to book delivery a minimum of 7 days before required. Remember to make sure your order is fully paid before delivery otherwise the order cannot be dispatched from the warehouse. 

​​As soon as the order is delivered to the address/location specified by the customer it then becomes the customer’s responsibility to ensure the order is installed correctly and stored in a safe and secure location. No responsibility will be taken by Nerang Tiles or the delivery contractors for any order loss that is found to have occurred due to incorrect storage, handling or installation. Further information can be found on the back of your invoice or on the Terms and Conditions of Sale.

Truck and Forklift Delivery 
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​Most of our orders are transported via a truck approximately 15m long, so it may not be able to access your street or house directly.
The truck comes with a self-unloading all terrain forklift which can transport each pallet from the truck to the front of the inside of the garage or street verge, whilst the forklifts are quite agile & maneuverable they are limited by narrow access, steep slopes, slippery conditions, retaining walls etc. Generally the forklift will require a minimum 2.6m width and 2.6m height clearance to access any site subject to the model and type of forklift. The operator will make a site assessment on the day and will place the order as close as safely practicable to the area designated by the customer or an area the operator deems to be safe and secure. If there are no suitable areas on your Lot the order will be placed on the street verge. 

The forklift operator will not intentionally damage your property, therefore it may be too high of a risk or not possible to drop some of the pallets exactly where they are needed, please note that if the operator does not wish to attempt dropping a pallet in a certain location but the customer insists, then any damage or loss that may occur becomes the responsibility of the customer.

Hand Unload Delivery
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​Another method of delivery is for your order to be hand unloaded to the garage or front of the house from a four-wheel drive trailer. Be mindful that because tiles are heavy, the delivery specialist will only unload your order within 10 meters from the trailer and only to the ground floor. This delivery method is not available for large format tiles (i.e. 600x1200). The delivery specialists will assess on arrival the most appropriate and safest parking area and unloading destination. For further information please call Nerang Tiles on 07 55 961 916.

Where Goods Will be Delivered
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​All orders are only delivered to ground level at the street verge or ground/underground loading bays designated by the customer subject to safe access. For hand unload deliveries, goods will only be delivered within 5m of the vehicle. It is the customer's responsibility to transport tiles to any site above ground level or further than 5m from the vehicle and ensure secure storage. 

Cancelled or Missed Delivery
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​In the event the goods cannot be delivered for because of restricted access, nobody is on site or any other reason not caused by Nerang Tiles or the transport company and goods are returned to Nerang Tiles, you will be charged a missed delivery fee. Before cancelling a delivery, Nerang Tiles and the transport company will attempt to contact you and take all reasonable steps to deliver your order. Please contact Nerang Tiles to re-schedule a new delivery date should you delivery be cancelled. 

Storage Information
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​Please try to organise delivery of your order within one (1) calendar month of your order arriving at Nerang Tiles. Nerang Tiles extends the courtesy allowing four weeks to collect or have your order delivered. However due to limited space, after one (1) calendar month a $50.00 per week storage fee will apply and is payable on collection of your order. The storage fee will not apply to goods that are stocked items at Nerang Tiles.