At Nerang Tiles we strive to do the best we can to ensure our customers achieve their dream designs. However, sometimes mistakes can be made by anyone in the process of ordering, dispatching or the installation of tiles.
We understand mistakes can be frustrating for our customers, it frustrates us as well.
When you receive an order, it is critical the tiles be checked by the tiler, builder or homeowner before the tiles are installed. The following are important things to check when receiving your order:
Check that the correct tiles and quantity have been delivered.
Check that the batch is of a consistent size, shade and colour.
Check that enough tiles of the same batch are available to complete the required area.
Check tiles for defects, damage or imperfections.
Choose tiles from several boxes and mix them during installation to ensure blending.
Once tiles are installed, protect them from damage by others until handover to the owner.
The above checklist is standard practice, otherwise the wrong tiles or other tile issues can be installed. All Nerang Tiles' deliveries are accompanied with paperwork with tile descriptions and instructions on what to check for and sometimes designed sketches specifying where tiles are to be installed.
When tiles are being installed, it is standard practice for the tiler to check the tiles for damage and faults. Sometimes breakages can occur during transit and on site.
It is acceptable to have 2-3% of damaged goods on an order due to the inherent characteristics of tiles. Damaged goods should be set aside for cuts.
We also recommend the homeowner has a discussion with the builder or tiler about where each tile is to be installed and in what design. This will assist in ensuring that the right tiles are installed and provide an opportunity to review tiles received. The tiler can also advise if there will be enough tiles to complete your space based on the determination of the number of cuts and wastage that will occur.
What can cause these problems?
Tiles are fragile during transit and can sometimes be damaged during transportation or at the factory. If the packaging is intact, it is sometimes impossible to determine if any damage has occurred. It is standard practice for the tiler to check the tiles before installation.
Sometimes the wrong tiles can be ordered or delivered to site due to human error. Nerang Tiles does its best to minimise these issues but it can happen on very rare occasions.
The builder, tiler or homeowner must check tiles on receipt and before installation. If tiles are not checked, sometimes the wrong tiles will be installed. Naturally, Nerang Tiles cannot be held responsible once tiles have been installed.
If your tiles have not been installed please contact Nerang Tiles immediately so we may address any issues.
If your tiler has commenced tiling, please request that work stop immediately and contact Nerang Tiles.
Tiles that are installed are deemed accepted for correctness and quality. The tiler or builder must assume responsbility for installing the wrong or imperfect tiles.
(07) 5596 1916
83 Lawrence Drive Nerang QLD 4211
Showroom Opening Hours
Monday - Thursday
8:00 AM - 5:00 PM
8:00 AM - 4:30 PM
8:30 AM - 12:00 PM
You'll be smiling, doing your tiling, when you shop at
Most awarded Queensland Tile Showroom
Voted Best Tile Showroom, Nerang Tiles hosts one of the largest Australian tile showrooms displaying thousands of floor tiles and wall tiles at discount prices at its Gold Coast Tile Showroom.
The Nerang Tiles Website is a gallery snapshot only. Displaying a sneak preview of the thousands of tiles on display at its Gold Coast Tile Showroom. Visit in store to see the full range and take advantage of the Nerang Tiles expert team.
Nerang Tiles is a one stop tile showroom, providing full and free colour and design consultation to assist builders, architects, retail and interior designers tile all areas from floors, walls, bathrooms, kitchens, pools, outdoor areas, offices to driveways.
Showcasing the latest in tile design and interior tile trends, including all classic and traditional tile designs, Nerang Tiles has it all. Some of the tiles available include tiles suitable as kitchen tiles, bathroom tiles, floor tiles, wall tiles, outdoor tiles, pool tiles, feature tiles and much more.
Tile Types available at Nerang Tiles: Bathroom Tiles, Kitchen Tiles, Pool Tiles, Outdoor Tiles, Wall Tiles, Floor Tiles, Feature Tiles, Timber Look Tiles, Marble Look Tiles, Stone Look Tiles, Concrete Look Tiles, Pattern Tiles, Mosaic Tiles, Stone Veneer Cladding, Cladding Tiles, Brick Look Tiles, Subway Tiles, Talavera Tiles, Capping Tiles, Listello Tiles, Pencil Tiles, Vinyl Tiles, Safety Tiles, Geometric Tiles, Tessellated Tiles, Mercatto Tiles, Terracotta Tiles, Anti Slip Tiles, Commercial Tiles, Textured Tiles, Sealed Tiles, Structured Tiles, Scored Tiles, Pressed Edge Tiles, Rectified Tiles, Vitrified Tiles, Step Tread Tiles, Coving Tiles, Bullnosed Tiles, Glazed Tiles, Bejmat Tiles, Zellige Tiles, Kit Kat Tiles, Finger Tiles, Unglazed Tiles, Floral Tiles, French Pattern Tiles, Terrazzo Look Tiles, Glow in the dark Tiles, Glass Tiles, Encaustic Tiles, Mosaic Tile Murals, Pool Mosaic Murals, porcelain paver tiles and much more. You are sure to be smiling doing your tiling when you shop at Nerang Tiles.
Find more tile inspiration for your wall tiling or floor tiling through the Nerang Tiles' Pinterest Page, Instagram Page, Houzz Profile or Facebook Page. The Nerang Tiles Social Media pages are constantly updated with new tiles arriving in store and designed inspiration from tile factories and customers for our viewing pleasure.
*Photos are an indication of colour only. Actual goods may vary from images shown due to device display settings, product batch variations and fine detail, and may not be available. Please contact Nerang Tiles to check availability, request samples or view display items .
Information on this website is to be used as a guide only and should not be taken to constitute current professional advice or a formal recommendation and we exclude all representation and warranties in relation to the content of this website. All consumers should seek professional advice through their local Builder's Association for specific, current and individual application.